After-sales service

Thoughtful after-sales service

Starting from the users' benefit, and with the service philosophy of "improving users' economic benefit and achieving the user satisfaction", we study the advantages of Brother service system, absorb and improve the same, continuously perfect the market service system, and firstly propose the regular return visit use system in the industry.


Pre-sales and after-sales commitment letter

Haian Brother Synthetic Fiber Co., Ltd. mainly produces the nylon, nylon color silk and other series products.

We have a high-quality technical team and a batch of employee colleagues accumulating rich experience on production, research and development and manufacturing, thereby solving the worries of customers.

You can use our products safely, and we will provide the best service for you by virtue of the best technology and maximum enthusiasm.

We shall strictly execute the agreements and contracts entered by the two parties on the relevant problems, and timely adjust according to the users' opinions and demands.

We shall provide the all-weather and comprehensive service for the users, and if the users call us or send the letters, we guarantee to reply in 2h.


Quality commitment letter

Adhering to the quality philosophy of "being strict in quality standard and manufacturing the boutique", we guarantee to do each product well, serve each customer well, satisfy the customers completely, and always keep the good social reputation.

We make the following product quality commitment:

1. the provided equipment is strictly based on the requirement of contract and technology agreement, and we provide the products meeting the design standard and having qualified quality.

2. We inspect and control the incoming quality of raw materials strictly.

3. The provided equipment is complete in processing technology and perfect in detection means. The pass rate of product is 100%, and no product is delivered with the defects.

4. We guarantee to timely solve the quality defects in the equipment manufacturing process, without hiding absolutely. If the equipment arrived at the site has any defect or quality problem, we guarantee to replace unconditionally.

5. If you find any quality problem during the user, please dial the complaints hotline: 0513-88415519, and we will solve the problems for you immediately.